Customer Testimonials in Ontario, CA
Great service, polite, knowledgeable. Good work. Great result. Ed and Jesse are great. On time completion of work.
Yulissa was awesome!!! Got my car back at the time she said it was going to be ready
I visited Toyota service department today. I was in for my tire on the right passenger side. I was greeted by a service advisor name Jeff Wade wish really made a difference with my experience from the time I came in and drop my suv off and then pick it up. Jeff thank you the service you rendered to me as the customer, please keep up the excellent customer service work you showed me today. It makes a difference to the customer when you feel you are been heard.
This is my 5th time purchasing a brand new Toyota vehicle from this dealership. I’ve bought a 2021 Toyota 4Runner TRD Off Road Premium, 2021 Toyota RAV4 Hybrid XSE, 2022 Prius Prime Limited, 2021 RAV4 Prime XSE, and most recently, 2023 BZ4X FWD Limited. I worked with Cal, Dave, Danny, Ted, and Steve Nash (not the former NBA player but still an MVP). I had a great purchasing experience with these guys and would not hesitate dealing with them again, if I were to buy another vehicle. So, if you are looking to purchase a vehicle, look for these guys.
My advisor, Justyn Alexander was excellent explaining and answering my questions. Turnaround time excellent. Coffee service at car wonderful.
Ramon was great! He made sure all of our questions were answered. Very transparent. No games just honest answers!! Will definitely recommend to friends and family.
Jeff Wade was an excellent and very professional adviser. Made my service experience a very good one.
Courteous, Thorough, Informative and Friendly. Always kept me updated on vehicle progress. Satisfied and happy customer
Detail to explain what will be done for the service. All issues are fixed and good services.
The service on my 2021 Camry XSE was done quickly. Great job, and done in a very professional manner.
Very efficient check-in. Fast and efficient service. Convenient location. Will be using them again in fiture.
He knows the service work time and responsive text message.to give info - the vehicle is ready
Though my 2015 Toyota Camry has had many issues this dealership has fixed the issues every time. Now 7 years later and with an extended 10yr 100k mile warranty on the day of purchase, the front R door lock actuator and the front R & L side front sway bar links were repaired free of charge under the extended 10yr 100k mile warranty in one day, service Rep. Jesse A Perez provided a one-day complimentary rental car. Did have an oil change at this appointment, which is rather expensive, the last oil change prior to this appointment was at this dealership, went ...
Jeff Wade is truly outstanding. Always satisfied with Jeff' professionalism. Wouldn't go anywhere else.
I would recommend this dealership if anyone needed service to Justin J! Friendly! Professional! Outgoing Positive Energy!
Pleased with explanation of work required . Advisor friendly and helpful. Only issue is the long wait for minimum maintenance.
The Sales person was amazing and friendly. I recommend Crown Toyota and ask for Victor.
We've been dealing with Jeff Wade for over 20 years and each time our service has been 5 stars. We recommend Jeff to all are friends and family. Everyone is friendly and courteous at the Crown Toyota.
Whenever I’m in the LA area I choose Criown Toyota…. It’s easy access from a freeway and the lounge area is so comfortable and inviting. And what can I say about the great little cafe where you can enjoy a quick bite. But most of all their staff is friendly, professional & fast! See you again sometime!!!
Your staff is always helpful and friendly. The coffee and water are appreciated. One suggestion: please provide containers for the recycling. Those I asked said you don’t recycle. I am surprised considering all the metal, plastic, paper and cardboard you must use in your operation. Thanks for the opportunity to comment and for the great seevjce.
THANK YOU JOSE SOLIS for making our car buying a great experience! From test drive to purchase of our new 2022 Toyota RAV4 in Lunar Rock. A very positive experience.
The salesperson (Fayaz Hussainian) was absolutely great. For a salesman he just came off as a very humble person which goes a long way with me. He wasn’t cocky or arrogant like most salesman that try to sell you something that you don’t want. I told this gentleman what my situation was and what I want it and within three hours I was driving away with my first brand new car. Thank you Fayaz Hussainian. My experience was truly wounded full and easy.
If you're considering selling a used car, do NOT waste your time with CarMax, Carvanna or any of the other 3rd party car companies - go straight to John Elway's Toyota and ask for Vince! Vince was very fair with his pricing, up front and honest and has a great personality - made me feel at home and comfortable from my initial conversation with him. In addition to dealing with a true professional, the people behind the scenes took all of the hassle away in regards to the administrative portion of the sale. Working with Vince and the ...
Best experience with a car dealer. Crown Toyota is upfront and honest with their one price approach. It was straight forward, in and out within a couple hours and did not feel pressured or stressed at any point. I had the pleasure of working with Anjum from sales. He took the time to help me out as a walk in and secured the vehicle that i wanted. Ask for Anjum Raza when you stop in! Jimmy from finance was really funny and personable. I got exactly what I wanted. Thank you both. Anthony was also a great help at the ...
Thank you John Elway Crown Toyota. We searched for several months for a truck. Finally, Troy Botts found the very truck we had been looking for! He was helpful and honest. Definitely the best deal we were offered. We would recommend this dealership to anyone looking for a new Toyota, hassle free!
My service advisore was Yullisa. Very helpful and she took time explaining in details what was done on my car!
I was attended to by Manny. He was very courteous and knowledgeable. Manny also answered all of my questions.
Luis Padilla helped us get a car for our son and made sure the whole process went smooth and efficient. I appreciate all the staff here at John Elway’s Crown Toyota and will be a returning customer in the future!
Troy Botts has done an excellent job. I really like his service. I rate him 5 stars in term of performance.
Very helpful and nice, had the car out about 30 minutes earlier than expected. Would definitely go see him again.
I want to thank tommy wu and jimmy barela for the excellent customer service and experience on purchasing my new 2021 Toyota Avalon hybrid limited
Service was excellent. Tommy was so nice and helpful. It’s the best dealer I have ever been too! I will continue to buy Toyota cause of there customer service!!
Great service thank you Mohammed Hammad for making the buying process super easy love my new car. I definitely recommend this dealership they give great pricing and no mark ups like others I've been too, no wonder this is my 3rd toyota I've bought from here 🙂
Aug 12th our Toyota was towed to the dealer. Our car has 305,000 miles and has service us well. This makes our third Toyota purchase. Tyler Payne our service agent explained the cost in having the car repaired so we decided it was time to purchase a new car. John Elway Toyota has always provided excellent and professional services over the years. Tyler has always taken the time to call us on all work being done and really cares about each customer he serves. Thank you Tyler! Josh Reece is the service Director who helped us is making sure we were ...
Second car bought from John Elway. Anwer came thru when 5 other Toyota dealerships in the area couldn’t for the RAV4 hybrid. Very patient, nice, and hard working. 10/10 would recommend.
My wife and I really appreciated the time and effort over the past 2 weeks that Tommy Wu took to help us find the vehicle we were looking for. I'm looking to purchase another Toyota in the near future and look forward to doing business with Tommy and Crown Toyota.
Vitaliy was an amazing salesperson to work with. He took care of everything and was always available when I had questions. I put my allocation down in August and it was ready a month later. He even came in on his day off to finish up the sale because I would not be available on Saturday. It also only took me 2 hours at the dealership which was great. Overall probably the best dealership experience I've had.
Went in for a standard oil change with my Rav4 Hybrid, Tyler my service advisor was very informative about my vehicle, learning something new about it, also clued me in on next months deals. Service was done pretty fast and I was on my way.
Seamless experience with buying my Toyota. Zack from Crown Toyota was very accomodative and expedited the process of sale. No price haggling and simple to transact with Crown Toyota, the way car buying should be.
Just Purchased a Sienna from John Napolitano at Crown Toyota! Best Experience I ever had buying a car!! Easy and Professional! Thank you JOHN! We could not be more pleased. I will definitely be referring Family and Friends to you!
Hands down, Crown Toyota is the best place to get a Toyota in Southern California. I worked with Justin Sebring to secure a 2022 4Runner Off Road Premium before it was delivered and I couldn't be happier with how well the process went. The auto market's pretty crazy right now, but with a good amount of patience and Justin's help I got the exact model, trim, and color that I wanted. On top of that, Crown DOES NOT mark up their vehicles! Talk about a place that doesn't make you feel like they're out to get ...
Appreciate how detailed Mark the Service Advisor was with me when I dropped off my car for service.
Crown Toyota team was awesome! Abraham Reyes answered all questions and was very helpful with putting the deal together. Jimmy Barela handled finance side and helped me find best rate possible. I couldn't be happier with my purchase
Justin Sebring did an awesome job selling me my ride in late August!
WE HAD A WONDERFUL EXPERIENCE AT JOHN ELWAY'S CROWN TOYOTA, ESPECIALLY WITH TOM MERGENER HANDLING THE PURCHASE OF OUR VEHICLE. HE WAS DILIGENT IN LOCATING THE VEHICLE WE WANTED AND NEVER GAVE UP ON US. HIS EXPERIENCE AND PROFESSIONALISM MADE OUR TRANSACTION STRESS FREE!
Best deal I can find, and I am very happy with my choice! Also wanted to say thank you to Emmanuel Dike for helping me the entire way.
Very fast service and very efficient. Would highly recommend this dealership and services
I bought a 2021 Toyota Tacoma SR and buying process was excellent. my sales rep Eli Palacio was very professional, communicated with me through out the process and did not pressure me! I highly recommend buying your Toyota at Crown and see Eli!
I was a first time buyer. Bought my camry from here. Mr. Syed jafferi ia an excellent salesman helped me get the right deal. Thanks
Daniel provided quick and easy service for our first Toyota Care appointment. Our car was done one hour after drop off.
I went for an oil change. The service I got was excellent. Tyler Payne is always excellent. I will keep coming to Crown Toyota for the service. Thank you Tyler.
Great buying experience with Crown Toyota. Tommy was efficient and professional. He found the exact car I wanted with specific features and proceeded with vehicle purchasing procedure in a timely manner. Overall, it was a great pleasure.
Jesse was my associate who helped me in the service department and he was great and super pleasant. They gave me a free rental and were helpful from beginning to end.
Your team did awesome, as always. Esteban was professional and thorough. He made sure everything was done right.
I really appreciate Crown Toyota for all the care they have given my Vehicles. My service writer Jeff always keeps me informed on my trucks service needs. I always feel confident when leaving Crown after a service that everything is OK. Thanks Crown and thanks Jeff!
Katherine is a very friendly and helpful advisor for my vehicle maintenance. I personally recommended!
Thank you Justin Sebring and Aaron. You guys changed my perspective on car sales and financing stereotypes. Never believed salesmen and finance managers could be on my side. I will be doing all of my family’s business here in the future.
We had a great experience with Mo! He was very thorough and straight to the point. We got exactly what we wanted.
Recently had my new truck serviced at Crown Toyota. Sylvia handled everything for me and she was amazing. Made the experience very enjoyable. Thanks Sylvia for being pleasant, smart, and funny.
Griselda Covarrubias and Robert Velto are an amazing team to work with at Crown Toyota! Just purchased my new 2022 Toyota Corolla Hatchback XSE and wow!! Everything and more!!!! Griselda has such a great personality and definitely goes above and beyond with what you are looking for! She was beyond great at communicating with me every step of the way when looking for a new car! Mr. Velto in finance was not only personable, but very easy to talk to and helped me understand all the details. Very savy with modern day technology! These two definitely made the car buying experience ...
My service advisor, David provided me satisfactory service during my car's service.
I'm really appreciate how Luis Padilla help me with all the questions I asked about the beautiful car I bought yesterday. He is a very very nice customer service. I recommended Him when buy a Totoya
Troy Botts, is incredible he is above and beyond The mission statement that Crown Toyota abides by. Troy just sold us our 5th car from Crown Toyota and We are happy with the attention and professionalism that we received from the start. When it comes to car buying, cut to the chase and get it done right and with confidence find Troy he’s the one that We recommend. Thank you Crown Toyota for the caliber of staff that we found in your team.
As far as our experience, I would rate it a 5! Anjum was awesome and a pleasure to work with along the way. There was a level of respect, transparency, and just understanding from him that we didn’t get from any other dealership. And Bobby, the Finance Manager, was great to work with. He gave us our options without any pressure to buy any additional products. We ended up buying the warranty because it made sense to us and Bobby gave us everything straight. I appreciate that. To be honest, this was the best experience we have ever had buying ...
Great customer service truly enjoy coming here for my services 🙂
This is the second car I have purchased from Crown Toyota. Both experiences have been excellent. The sales and finance people work professionally and try to speed the process as quickly as possible. That being said, plan to spend four or five hours at the dealership once you have picked out your new car.
Quick and efficient. Tim was Service Advisor and was great
in and out great service
Great service experience and very timely communications by my Service Adviser, Diego! Thank you.
I could tell the salesman that was with me on the purchase genuinely cared about getting me the best deal possible given the circumstances. There was not a grand selection of cars but I knew that was going to be the case before I showed up. He never tried to upscale me. Much appreciated services and the way they treat service member. Definitely recommend.
Mark was great in his customer service!
Sylvia in service, our service advisor was great, very helpful very informative.
I took my vehicle in for service and had an excellent experience, the service Advisor Armando was very professional, he helped check me in, even on a very busy Saturday, he was able to check me in quickly and get my vehicle serviced in a timely manner, with an appointment of course, he had great communication about my vehicle and once they completed it, communicated clearly about what was done on my vehicle and what will be needed in the near future, called me as soon as it was completely and as soon as i finished signing my paper work ...
Great experience with the sale process, Ana Saravia made us comfortable from beginning to end. One of the better Toyota dealers out their, Maybe the best! I highly recommend Crown Toyota!
I was very pleased with my experience Crown Toyota, and specifically Victor Duran, who was great to work with. He was very helpful throughout the process of finding the vehicle we wanted and kept us up to date on its projected delivery date. Completing the lease agreement and driving away with our new car went smoothly. Thank you Victor
Great experience!! We just made our second purchase with Dan Rogers and we would definitely recommend him to anyone who is looking for a great, hassle free deal.
Jeff was super helpful and answered any questions I had no problem. super polite and amazing service
The test drive, purchase, and finance all went smoothly and expeditiously. Justin was very helpful and answered all my questions.
I would like to thank Griselda Covarrubias for making my car buying experience memorable. Griselda is very professional and met me at the door when I arrived and insured that my car buying process was fast and easy. John Elway’s Crown Toyota is the best Toyota Dealership in Southern California. No mark ups and no games.
The easiest car buying experience to date. Car delivered in tip top condition. The way this dealership moves cars is a true business. Total no nonsense professionals! Would give two thumbs up! 👍
Big thanks to Griselda C. ,Jimmy and all employees at JEC Toyota who make my shopping experience memorable .
Jose Serrano was so professional and helpful. The entire experience was so easy! Thanks, Jose!!!
Staff was fantastic from the initial text to the delivery of the keys! They were transparent, no hidden fees, no sales pressure for options on the vehicle and a fantastic price on my new Toyota 4RUNNER! Thank you Troy Botts and all the other staff who made this purchase transaction easy!
Andrew Gonzalez did a wonderful job helping us find our new Toyota .
Vanessa was my service adviser and did a great job. Kept me informed through out the morning. I appreciate the people I encounter at this dealership.
I was impressed with the efficient and courteous service at Crown Toyota. Quick and easy check in and checkout process. My service advisor Dorian Suarez was respectful and kind. I had a few questions which Dorian answered and provided advise. I told him that all of this was pretty new to me since my husband had always taken care of any car decisions. I mentioned that my husband had passed away and Dorian offered his condolences which I though was very kind. He put me at ease and made me feel that I was in good hand. Dorian provided excellent ...
Fast friendly service. Clear and detailed notes of service done to the vehicle. Nice waiting room and cafe.
I had a wonderful experience buying a 2021 Toyota RAV4 Prime with Jose Serrano / Jimmy Barela from Crown Toyota. I've done about 20 car deals and this is the smoothest it has ever gone. In a wild, inventory-constrained market no less! I paid exactly what was presented (MSRP with no mark up or add-ons). Glad I have a new dealership in SoCal I can rely on.
Great customer service, got me in the car I wanted without the typical care sales attitude. Awesome team.
JOHN NAPOLITANO FLEET MGR from Crown Toyota was awesome! Very helpful and a great person.
My sale person Anwer was superb, he did the impossible and found the exact Rav4 Prime I been searching for the last three months. The price was unbeatable. I want to thank you ,Crown Toyota and Anwer for the great experience and your great pricing . There is not a lot of honest dealer out there, you guys are GREAT; not taking advantage of your customer. And again, Anwer Zaidi you the man, thanks, you were very helpful. I drove 560mi. round trip for this deal and I will gladly do it again.
This review is specifically for Mr. STEVE KHALED!!!!!!! He gets 10 stars from me and my family, great guy and always helpful. I know I can count on him if I have any questions or concerns. Many thanks to him.
Diana was my service advisor and she was wonderful
They are fast and very kind. Our service advisor Richard Vasquez was great!
The service here is great. Esteban Morfin was very friendly and helpful. Thought I'd be there for a while but the service was quick and helpful.
I've had up and down experiences, but I definitely can't complain about how well they've serviced my car. Very dependable.