Sales (New)

johngilmore
Steve Nash and Kara Brinley and the Crown Toyota crew were more than outstanding! I have never had a better easier time buying a new vehicle ever!!!. The customer service was top notch the sales person Steve Nash was a very professional representative answered all of my questions was very knowledgeable and made my purchase very easy. I highly recommend this dealership to anyone looking for a Toyota vehicle.
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Sales (New)

bugg25
This dealership is huge, it has the largest inventory I could find, and believe me I looked for weeks at all the local dealerships before deciding on this one. My mom brought my brother here for a slightly used Tacoma because they couldn't find one anywhere. They got a great deal so naturally when we were talking about purchasing a Sequoia we were referred here. I called around about APRs and internet costs and spoke with Tonya. She was very polite and knowledgeable on the phone. She didn't have to put me on hold or get frustrated with me for asking tons of questions over the phone. I arrived to the dealership unannounced and she came right out and we talked about the options, she showed me the Sequoia I was interested in. We went in and discussed trade in, vehicle cost blah blah. They made us a great deal. They worked with the vehicle cost, APR, and made the numbers work for us. I was impressed. I recommend this dealer to anyone. They have so many cars that you are sure to find the one with the options you want. The dealership itself has large sitting areas, comfy seating, Tvs, and a cafe.
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Sales (New)

Tjazdad
Edwin ( EZ) is a true professional. He is very knowledgeable of Toyotas and presented the products in an easy to understand and concise manner. This the second time I have purchased a new Toyota with Tillman's assistance and it has been top notch each time. I would and will refer anyone looking to make a new a Toyota purchase to EZ because you can't go wrong with a real professional. Oh, by the way, I purchased a 2014 Toyota premium 4Runner.
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Sales (New)

Moreno14
My husband and I were satisfied with are purchase. The salesperson, Gus Paiz and team were patient and friendly. Randall Bedell (Finance Manager) explain step by step the warranty. Thank you.
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Sales (New)

loboyamaha
My son went to buy a new car and way up side down on his trade. Dan Rodgers spent several hours and a couple of days, but was able to help my son with the car he wanted. Dan went out of his way to help my son. There should be more car salesmen like him.
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Sales (New)

jpt04747
My wife and I were quite satisfied with our car buying experience. The Salesperson, Mike Lee, and his colleague, Justin Sebring, were friendly and knowledgeable without being pushy or intrusive. They communicated openly about options and pricing, and were patient with the time frame of our decision. We also had a pleasant, if somewhat long, experience with Jimmy Barilla, the finance representative. My only recommendation would be that the sales team be a bit more clear about what the finance representative's role was going to be in the process of finalizing the transaction, and/or that the finance representative take the time to explain the process before beginning. Both groups assumed that we had knowledge that in fact we did not. All in all, we had a pleasant and positive experience.
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Sales (New)

toyotacrown
I was referred by Costco to this dealership and got assigned to my dealer James Miller. He was friendly over the phone when he first contacted me and said he'd take good care of me if I could just visit him in the office, which I did. Big mistake. We scheduled an appointment for 11AM and I only got to talk to him 11:30AM. No water, no apologies. We went over the price I wished to get and showed him other dealers were offering the same deal. He immediately got uncomfortable with the competitive price and became extremely pushy by saying "OK, that's a very very low price and we're losing money on this. If you're not planning to get the car today. I don't want to waste my time on you." I politely told him that I had every intention to complete this deal as I believed Costco's auto buying program. So he agreed to beat the price by $100 to seal the deal. The next day we came back to test drive the car. I mentioned that the tire pressure warning light was on, and he explained to me the reason was because the weather was too hot. I didn't say anything. But high temperature would actually increase tire pressure instead of lowering it and causing the low pressure warning. So he didn't know what he was talking about and let his customer test drive a car that's potentially unsafe. Later when we were ready to sign the documents, we found out he'd inflated acquisition fees, double taxed, and added unnecessary fees which he couldn't explain, and just said that's the number the computer gave him. I even asked him to go over the numbers with me since it's much higher than the number I'd expected from the negotiated price we'd reached the day before. At that moment, he basically just stood up and said he's done with me. This is our 5th time buying a car and absolutely the first time seeing a rep with that much attitude and rude customer service. We walked out and happily got our car with a price that's $432 lower than what he'd promised from another dealership at the same day within an hour. I guess I've found my Toyota dealership and it's unfortunately not John Elway's Crown Toyota Scion.
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Sales (New)

RMLEE
Justin Sebring is an awesome salesperson! We looked at every option of Sequoia and Tundra on the lot- which by the way has the most of any in the OC/Ont/Riverside area. He was friendly, patient, jovial, and no pressure! He was also great with all of the members of my family who came which included two generations and four very different personality types. The entire experience was very pleasant, and no pressure following through finance with Ruben Gonzales. It was great to finally be able to leave a car dealership feeling only happiness about the purchase! (A new Limited Sequoia)
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Sales (New)

lettie1311
I would like to thank Doug gregson for making this experience of purchasing a new vehicle awesome. Very friendly, answered all my questions. What can I say I'm extremely satisfied. I would definitely recommend.
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Sales (New)

MML380
These are the friendliest people around! I have worked with Tom Mergener twice, and lemme tell you, he's exactly the type of person you want on your side. He works HARD for you. I will hopefully work with him again!
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